Contact Us | DomainUI Auctions
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Contact Our Team

We're here to help! Get in touch with any questions about buying, selling, or using our platform.

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Email Support

support@domainui.net
We respond within 24 hours

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Live Chat

Available Monday-Friday
9:00 AM - 6:00 PM GMT

Response Time

Average response: 4 hours
Maximum response: 24 hours

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Urgent Issues

For auction emergencies, add "URGENT" to your subject line for priority support

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Frequently Asked Questions

Quick answers to common questions about our platform

How does the zero commission model work? +
Unlike traditional platforms that charge 10-20% commission, we don't take any percentage of your sale. Sellers keep 100% of their sale price, and buyers pay no premiums. We make money through optional premium services like featured listings and advanced analytics.
How secure are the transactions? +
All transactions are processed through secure escrow services. Funds are held safely until the domain transfer is completed successfully. We use bank-level security, SSL encryption, and follow PCI DSS compliance standards to protect all data.
How long does domain transfer take? +
Most domain transfers complete within 5-7 business days. Some extensions like .uk domains can transfer immediately, while others may take up to 7 days depending on the registrar. We provide full assistance throughout the transfer process and keep you updated.
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. For high-value transactions over £10,000, we also support wire transfers and cryptocurrency payments (Bitcoin, Ethereum). All payments are processed securely through encrypted channels.
Can I cancel a bid after placing it? +
Bids are generally binding once placed to maintain auction integrity. However, in exceptional circumstances (technical errors, fraud, etc.), you can contact our support team within 1 hour of placing the bid. Each case is reviewed individually by our team.
Do you provide domain valuation services? +
Yes! We offer free basic valuations for all users and premium detailed valuations for sellers. Our valuation system uses market data, comparable sales, SEO metrics, and brandability scores to provide accurate estimates. Contact our team for professional valuation services.